Itella SmartPOST last mile solution in Estonia

Itella SmartPOST was declared the Most Positive Consumer Experience in Estonia in 2017.

Itella SmartPOST is a logistics company operating a parcel locker network in Estonia. SmartPOST offers parcel terminal as an alternative last mile delivery points to traditional postal offices. For the best consumer experience all SmartPOST parcel lockers are located only indoor locations. Currently, Itella SmartPOST has a network of 92 parcel lockers in Estonia.

How it started?

SmartPOST was established in 2007, when a leading online furniture retailer ON24 discovered a need for an alternative delivery option to national postal service. Available delivery options were too slow, inconvenient for the customers and did not offer the flexibility that ON24 needed.  By the year of 2010 SmartPost had gained 20% of consumer parcel delivery market share.

In 2010, SmartPOST was acquired by Posti Group Corporation (Finnish post). Posti Group expanded the network to Finland and operates the cross-boarder network of parcel lockers to this day.

Solution

Hardware

SmartPOST uses CleverBox solution with tailored card payment terminal. CleverBox is modular and a specific terminal is built depending on the characteristics of a location.

Software

SmartPOST has a custom-made software solution with options of sending B2C and C2C parcels and making returns.

Maintenance

  • Remote monitoring – Cleveron
  • Remote maintenance – Cleveron
  • On-site maintenance – Cleveron

92
Number of terminals
14855
Number of doors
29
Annual growth in parcel volume, %

Result

Itella SmartPOST was declared the Most Positive Consumer Experience in Estonia in 2017.

E-shoppers, who prefer parcel terminals as their first delivery option (Kantar TNS, 2017)

E-shoppers, who intend to use parcel terminals again (Kantar TNS, 2017)

Summary

  • Delivered products: CleverBox
  • Total number of terminals: 92
  • Total number of doors: 14 855
  • Annual growth in parcel volumes: 29%

Testimonial

Cleveron’s high quality design mixed with deep understanding of e-commerce delivery is the basis of our rapid success.
Risto EelmaaManaging Director, Itella SmartPOST

Would you like to provide your clients the same, positive, delivery experience and grow as fast as they have?

Contact us now!

Reio Orasmäe Cleveron Sales Manager

Reio Orasmäe
sales manager
sales@cleveron.eu


0
Connecting
Please wait...
Send a message

Sorry, we are not online at the moment. Please leave a message.

Your name
* Email
* Subject
Send a message

Have questions? Write us now.

Your name
* Email
* Message
We're online!
Feedback

Help us help you better! Feel free to leave us any additional feedback.

How do you rate our support?