Expandable click and collect parcel delivery automation solution. Suitable for delivering 100–1000 parcels per day.

Omnichannel retailers who deliver products quickly and seamlessly, will be winners in the game of creating the best customer experience. Easy and fast in-store click and collect pickup will continue to create customer loyalty and enhance the customer shopping experience even further. CleverFlex is the fastest and most efficient solution to automate in-store click and collect pickup.

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What is it?

CleverFlex is a hi-tech parcel delivery machine for self-service parcel pickup and return.

CleverFlex is designed to efficiently automate high volume retail in-store click and collect parcel storing, delivering and returning operations.
Technical info

Zara is a fashion brand of the world's largest fashion retailer Inditex. Today, Zara provides its click and collect parcel pickup service through Cleveron's CleverFlex solution in its A Coruña store in Spain and in their Stratford flagship store in London, UK.

Two CleverFlex parcel terminals are integrated behind the store's wall. Only terminal's touchscreen console with parcel gateway are visible for the end-user. Each teminal hold's up to 1200 parcels.

Read Zara's case study

The next generation of Walmart's giant pickup towers could be coming to a Zara store near you.

Read the article

How does it work?

Working process

1.  The courier/shop associate inserts a parcel into CleverFlex

5. The end-user inserts or scans the pickup code at CleverFlex

2. CleverFlex measures parcel dimensions automatically

6. CleverFlex issues the parcel to the end-user within seconds

3. CleverFlex places parcel to a shelf. For the maximum capacity, CleverFlex adjusts the height of the shelf according to the parcel measurements

7. End-user can later return the parcel to CleverFlex with ease

 4. CleverFlex's system notifies the end-user and sends a pickup code


Benefits of the CleverFlex

We designed CleverFlex to be the most efficient automated click and collect parcel delivery solution there is. 

What do we mean?

World's fastest parcel induction

  • One of the smartest features of CleverFlex is the ultra-fast multi-parcel induction functionality. In the case of multi-induction the system places parcels on empty shelves close to the console, so the parcel induction takes as little time as possible. On the rest mode, CleverFlex rearranges parcels, leaving shelves around the console empty, to be ready for a new multi-parcel induction. The average parcel induction takes 7–10 seconds.

Effective use of space

  • We know that there is nothing more valuable to the retail industry than the store's floor space. This is one reason why we have created CleverFlex as a modular solution. The modularity allows you to effectively utilize the height and width of the room.

Parcel delivery speed

  • The speed of the parcel delivery is an essential part of the customer experience. The delivery speed of the package depends on the length of the machine and the distance from the console to the package. On average, CleverFlex issues a parcel in 10–20 seconds.

Adjustable storage system

  • CleverFlex adjusts the height of each shelf accordingly to the parcel height. Adjustable storage system enables to utilise the terminal’s storage space to its maximum.

Average manual in-store click and collect parcel pickup takes around 10 minutes. With CleverFlex it takes less than 10 seconds. 

CleverFlex saves on transportation and operational costs and offers better customer experience.


Benefits of the click and collect pickup automation

Reduces click and collect pickup costs

  • Automated storage reduces in-store parcel storage footprint
  • Automated parcel pickup/return service needs less manpower, hence reduces labour costs
  • No parcel delivery transportation costs due to in-store pickup 

Enhances click and collect experience

  • Automated pickup self-service delivers parcels in seconds – no waiting in queues
  • Easy-to-use technology proven by customer cases

More efficient click and collect picup operations

  • Automated parcel storage is more efficient than manual parcel storing
  • Normally, the average in-store click and collect parcel pickup takes around 10 minutes for the end-customer. With CleverFlex it takes less than 10 seconds. CleverFlex is 60 × faster than manual pickup service 
  • Automated in-store parcel return

Increases brand value

  • In-store pickup increases footfall & sales in physical stores
  • Parcels are delivered in retailer’s physical environment, creating a better omnichannel shopping experience 

Support and Maintenance

Cleveron is a full-service partner. We offer full life-cycle support for CleverFlex solution worldwide.


  • Hardware installation
  • Software integration
  • Training

Technical support

  • Remote monitoring
  • On-site maintenance 
  • Spare parts 
  • Warranty

System enhancement

  • Business performance data
  • Research & development

Remote monitoring

Our support includes remote technical monitoring service to optimize system performance and minimize downtime. The main advantage of remote technical monitoring is that it enables to detect and solve 80% hardware and software related issues from the distance. It means fast problem-solving, low maintenance costs and 99,5% up-time.

On-site maintenance

Our support also includes on-site maintenance world wide. On-site maintenance is carried out by our certified partner at the client's destination country. Cleveron provides continuous training and certification of service technicians. As well as spare parts management and logistics.


Technical info


Nr/W/H/DMinimum CleverFlex measuresMaximum CleverFlex measures
Number of trays2661426
Width3,7 m13,7 m
Height3,1 m4,75 m
Depth2,11 m2,11 m

CleverFlex is modular in height and width. We can help you design your CleverFlex according to your parcel volumes and space requirements. Contact us for more information.


CleverFlex is operated by Cleveron's CleverLand software platform. CleverLand is a cloud-based software which is easily integrated with any backend system by Public API protocol.

We ensure 99,5% uptime.

Contact for software demonstration.

What is the ROI?

With more than 100 parcels per day, CleverFlex is at least 85% more efficient than any manual pick up service.

Request a detailed ROI presentation

The pilot project

Interested in pilot project? Contact us to get an idea of the effective working process and the ease of use before actual implementation.

The pilot project process is simple

  • You'll have detailed ROI and technical demonstration in our facility
  • We'll take care of the transportation to your location
  • We'll take care of installation in your location
  • We'll take care of the software

  • We'll take care of the branding to match your identity
  • We'll take care of the training of your staff
  • We'll take care of the support and maintenance

You just start saving your customer's time and money

Case studies

The world's largest fashion retailer uses a robotics-based click and collect parcel delivery terminal that turns manual in-store parcel delivery into automated pickup self-service

View case study

In 2015, Walmart announced a new omnichannel strategy designed to drive sales growth by strengthening its e-commerce businesses.

View case study

Start by contacting us

To have more info about the ROI, software, technical support, piloting process or any other topic - contact us.

For additional information call or send e-mail

Reio Orasmäe
Sales manager

E-mail: [email protected]
Tel: (+372) 609 1671

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